Meta offers replacements for bricked Meta Quest headsets

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Summary

  • Meta is offering replacements for bricked Quest 2, 3, 3S due to recent update issues.

  • Most headsets now work, replacements available for those still having issues.

Players still stuck with one Meta Quest 2, 3, or 3S that were built off a recent update will be happy to hear that Meta is offering replacements for the VR headset. The offer is likely a relief for Meta Quest owners, but may still be perceived as an inconvenience by some, especially new buyers.

Supported Meta Quests receive regular updates, but unfortunately something seems to have gone wrong with one of the latest releases. Owners of the Meta Quest 2, 3, and 3S started reporting that after the release of the update, their Meta Quest headsets were bricked and would no longer work at all. Meta began investigating and initially suggested that players simply hard-boot their devices, but that wasn't a solution that worked for everyone.

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Now, Meta is making up for its mistake by offering refunds to users who have had no success with their proposed fixes or updates. Players who still can't get their headsets to work can visit Meta's support page and request a replacement for Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users must have basic information on hand, such as their account details and the serial number of their device. According to some reports, not all models appear to be covered under the automated system. Anyone who finds themselves in this situation should try to get in touch with support, as they may be able to issue a replacement regardless.

This issue, which Meta officially acknowledged just days before Christmas, likely has the team scrambling to find a solution. Christmas is a big deal for all gaming companies, as many gamers get gifted consoles, games and headsets. While long-time owners have reported issues taking their headsets out of storage after this update, the bigger issue will likely be with new buyers. Some who received the Meta Quest as a gift and can't get it to work may simply end up returning the headset, and that may leave a bad impression on those who would have otherwise loved the VR experience.

According to VP Mark Rabkin, who leads both the Horizon OS and Meta teams, most headsets now work and don't need to be replaced. While this is obviously a frustrating situation for anyone to find themselves in, it's good to see that Meta is taking the issue seriously and offering a solution for those who still need it. With any luck, what went wrong with this update won't happen again in the future.

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