VP for Xbox has responded to players affected by recent issues with the Xbox Backward Compatibility program. The message sent has given some Xbox players hope that the issue will be resolved soon, but some are still frustrated with how the issue is being handled and with difficulty getting in touch with those trying to help.
The Xbox backwards compatibility issue affects those who want to play Xbox 360 games on the current generation Xbox Series X/S consoles. The Xbox Backward Compatibility program has been praised and appreciated by many gamers over the years, but some are now saying they haven't been able to access their older games for weeks or even months on Xbox.
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Xbox VP responds to backwards compatibility issues
On April 22, Xbox first announced that it was aware that some players were unable to access their compatible Xbox 360 games on Xbox Series X, with Xbox VP Jason Ronald following that up with his own announcement on April 28. The VP confirmed that the team is looking into the issue and said that a “small number” of owners are affected by a bug that may indicate that the selected startup of the Xbox console may indicate that the startup of Xbox Live. 360 games. Ronald specifically asked that affected players send him a direct message on Twitter, so the team could gather more information and investigate.
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While some players seem relieved that the issue is being taken seriously, others remain extremely frustrated. Some were quick to point out that they can't DM Ronald unless he follows them back, as it's otherwise restricted to X Pro members. However, Ronald did get back to some of those who commented with those complaints, sending them direct messages himself. For others, he noted that the team had already received a lot of data and would look into it, and that he would be in touch if they still needed more information.
While it's good to see an Xbox executive taking the situation seriously and working to get the issue resolved, gamers who haven't been able to access their Xbox 360 games for weeks or more are understandably annoyed. Unfortunately, this situation is happening at the same time that Xbox is trying to find its footing. At the start of the year, it was reported that sales revenue from Xbox hardware was down 25%, while the “This is an Xbox” marketing strategy succeeded in frustrating gamers and developers alike. The company is also reevaluating its exclusivity strategy, with a recent study showing that exclusive games play a big role in which console gamers choose to buy.
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The last thing Xbox needs is for its current customer list to be frustrated by a popular feature not working properly. To make matters even more problematic for the company, it seems that it is largely new Xbox Series X/S owners who are having this problem. Now that Xbox has openly addressed the matter, with any luck, all gamers in the Xbox family of consoles will be able to revisit Xbox classics again soon without further headaches.
