Microsoft Rewards responds to unjustified suspensions

Summary

  • Microsoft Rewards recognized and fixed suspensions.

  • Accounts incorrectly flagged for suspension had points restored after fix.

  • Some users still had issues and needed to reboot devices for accounts to work normally.

Microsoft Rewards has made an official statement about recently suspended accounts that users reported receiving. The issue upset many Microsoft Rewards users, as they had done nothing wrong to warrant the suspensions.

Previously, myriads of users started reporting that their Microsoft Rewards accounts had been flagged and suspended. The suspension claimed users were guilty of one of a few different things, including having more than one account, providing false information, using the rewards program in areas where it's not available, or using bots or VPNs to get more points than they should. But those who reported these suspensions claimed they had done none of these things.

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Now, Microsoft Rewards has officially responded to the concerns, admitting that an unnamed issue had led to unintended suspensions. There's no explanation for what went wrong, although some users have speculated that the company may be working on new methods to detect cheaters, and that the rollout didn't work properly. Regardless, Microsoft thankfully got to the bottom of the problem pretty quickly and has already released a fix that should restore the suspensions to any accounts that had been falsely flagged. Many users have since reported that their accounts are back to normal, with points earned through Xbox Game Pass missions and other online data restored to what they had been before.

Microsoft noted that all affected accounts would be back to normal “within the next few hours”, and consequently not all users immediately found their accounts in working order. As the hours have passed since then, more users have recovered their accounts. However, some reported that they had to not only log in and out of the program, but completely restart their computers or phones to get the account to look correct again. Those still having trouble with the rewards program should try doing the same. If that fails, it is advisable to contact support for further assistance.

Microsoft Rewards has given users headaches in the past, but it's usually because of changing the way rewards are earned, or the amount users are awarded after completing certain tasks. While it can be inconvenient to run into issues like this wave of suspensions or reward changes, at the end of the day Microsoft Rewards still allows users to earn gift cards and even earn Xbox Game Pass subscriptions for free. With any luck, Microsoft can figure out what went wrong with this rollout and make sure it doesn't happen again.

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